Thanks so much for visiting our shop!

Have a question for us? We are happy to help! Our dedicated team is available to answer any questions or concerns in regards to ordering, customization, shipping, lead times, payment and help anywhere else assistance is needed. We try to get back to customers as soon as possible!

Our customer service hours are 9am-5pm (PST) Monday - Friday.

Save time by visiting our Susabella FAQs and Shop Policies page for information on ordering, personalization, shipping, and more.

Contact Us

If you have a question about a particular item, please include the full product title or link within your message.

If you need an order rushed or by a specific date, please include the date you need it by and where you are located.

If you have a question about a current order, please include your order number and the full name on the order so we can assist you ASAP.

To send images, scans or documentation, please attach them in a personal email with your order information to info@susabella.com.

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All orders are protected with the Susabella Happiness Guarantee

We love our customers and want you to be 100% happy with your Susabella experience. If you are not satisfied with your item, please contact us within 5 business days of receiving your order so we can do our best to make it right for you.