When checking out please select the graphic (paw print or heart) and add the name to the personalization section.
We love custom orders so if you have an idea, just send us a message!
All orders are handmade and shipped worldwide from our studio in Washington State, USA.
When will my order be ready to ship?
Non-personalized items are ready to ship in about 1-3 business days. Jewelry is ready to ship in 1-2 business days. Personalized items are ready to ship in about 1-2 weeks. We'll send an email with the tracking information once your order ships so you can keep an eye on the delivery progress.
How long will it take for my order to arrive?
Standard domestic shipping takes about 3-7 business days to arrive. Standard international shipping can take 14-21 business days or more. Upgraded shipping for faster delivery is available at checkout for most items.
Some exceptions apply. For all shop policies and FAQ, please click here.
We are happy to place a complementary rush on production for most orders if it's needed fast.
If you need the item soon or by a particular date, please make sure to include a note with the date you need it by in the "Add order note" section of your cart. We also recommend purchasing upgraded shipping at check out if it's available.
If needed ASAP, please send us a message for information on the fastest production and shipping options.
We are happy to send any item directly to the recipient! If you would like to add a gift note in the package, please include it in the "Add order note" section of your cart and make sure to note who the gift is from.
All jewelry comes with a beautiful Susabella gift box - ready to give. Most other items can have a gift box added to the order. Please note that a gift box is unavailable for some items. Check the listing discription for mention of gift wrap before adding a gift box to your order.
Please click here to send us a message. If you have a question about a particular item, please include the full product title or link within your message. If you need an order rushed or by a specific date, please include the date you need it by and where you are located.