When checking out please select the graphic (paw print or heart) and add the name to the personalization section.
We love custom orders so if you have an idea, just send us a message!
All orders are handmade and shipped worldwide from our studio in Washington State, USA.
When will my order be ready to ship?
Please view the individual item for the approximate lead time. Non-personalized items are ready to ship in about 1-3 business days. Jewelry is ready to ship in 1-2 business days. Personalized items are ready to ship in about 1-2 weeks. We'll send an email with the tracking information once your order ships so you can keep an eye on the delivery progress.
How long will it take for my order to arrive?
Standard domestic shipping takes about 3-7 business days to arrive. We ship most domestic items USPS First Class or UPS with upgrade options for USPS
Priority Mail or FedEx which takes about 1-3 business days.
Standard international shipping can take 14-21 business days or more. We ship most standard international orders with UPS with upgrade options for FedEx International and USPS. Upgraded international shipping is faster than standard and transit time depends on location.
Actual delivery times vary by season and demand. Some exceptions apply.
If you are concerned about receiving your item in time, please let us know the date you need it by so we can make sure it get it out ASAP for you.
Some exceptions apply. For all shop policies and FAQ, please click here.
We are happy to place a complementary rush on production for most orders if it's needed fast.
If you need the item soon or by a particular date, please make sure to include a note with the date you need it by in the "Add order note" section of your cart or send us a message after purchase with your invoice number. We also recommend purchasing upgraded shipping at check out if it's available.
If you are still concerned a personalized item may not arrive in time, we highly recommend checking out our ready to ship collection. These items are ready to ship in just 1-3 business days.
We are happy to send any item directly to the gift recipient! If you would like to add a gift note in the package, please include it in the "Gift Note" section before adding the item to your cart. Please make sure to note who the gift is from in the gift note. We do not include any order or pricing information in the package.
All jewelry comes with a beautiful Susabella gift box - ready to give. Most other items can have a gift box added to the order. Please note that a gift box is unavailable for some items.
For any questions, please visit our Susabella FAQs and Shop Policies page for more information or click here to send us a message.